Shipping policy

Shipping Policy

We aim to dispatch all orders as quickly and carefully as possible.

Most domestic orders are delivered within 4–5 business days after dispatch, depending on the destination and courier serviceability. Delivery timelines may vary for remote locations, weather-related disruptions, road conditions, or other circumstances beyond our control.

We work with a network of courier partners to ensure orders are dispatched efficiently and reach customers in good condition.

Shipping charges, where applicable, are based on the actual or estimated logistics cost. We do not treat shipping as a profit centre. Free shipping may be offered on selected products, order values, or promotional campaigns from time to time.

Domestic Shipping

Orders are dispatched from our fulfilment locations using suitable courier partners based on product type, destination and service availability.

Fresh and seasonal products may have specific dispatch windows depending on harvest schedules and product readiness.

Once an order has been dispatched, tracking details will be shared wherever available.

International Shipping

International shipping may be available for selected non-perishable products and destinations.

Delivery timelines for international orders can vary significantly depending on the destination, customs clearance and local delivery networks. Customers should generally allow 2–3 weeks or more for delivery.

Any applicable customs duties, import taxes or local charges at the destination may need to be paid by the customer unless otherwise stated.

Dispatch Days

Orders are generally not dispatched on Sundays, public holidays or other non-working days.

Orders placed during such periods will be processed on the next available working day.

Delivery Delays

While we always aim to meet estimated delivery timelines, delays may occasionally occur due to weather, road closures, courier disruptions, remote location serviceability, natural events or other circumstances outside our control.

For fresh produce, we may also delay dispatch where necessary to ensure the product is harvested and shipped at the appropriate stage.

For any questions regarding shipping or delivery, please contact us through the contact details provided on kayang.in.